tkpk ketinggian's Privacy Policy

We collect various types of information from you when you create an account and use services on the tkpk ketinggian platform. The purpose of collecting this information is to keep your experience safe and convenient and to improve the quality of our services.

1.1 Information You Provide Directly

Information you provide directly when registering or managing your account includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (such as a national identity card)
• Payment-related information — such as your bKash, Nagad, or Rocket number (full account numbers are stored securely)

1.2 Automatically Collected Information

When you visit our website or use the app, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser and operating system information
• Session duration and page visit patterns
• Login and logout timestamps
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

For identity verification and payment processing, we sometimes receive information from approved third parties. This information is used only for specific purposes and is kept under strict security measures.

We use your information only for specific and legitimate purposes. tkpk ketinggian never uses your personal information for unrelated activities.

2.1 Account Management and Security

Your information is used to keep your account active, confirm your identity, and prevent unauthorised access. It plays an important role in keeping payment transactions secure and preventing fraud.

2.2 Service Improvement

By analysing which types of games you enjoy most and when you are most active on the platform, we make our games section and services more effective.

2.3 Communication and Support

Your email and mobile number are used to send account-related notifications, provide live chat support, and inform you of important service updates.

2.4 Responsible Gaming

By monitoring your play patterns, we provide support where needed in line with the responsible gaming guidelines. This is an important part of protecting user interests.

We use industry-standard security technology to store your information on the tkpk ketinggian platform. We give the highest priority to keeping personal and financial information secure.

3.1 Encryption

Our entire platform is protected by SSL (Secure Socket Layer) technology. All data exchanged between your browser and our servers is transmitted in encrypted form, making it impossible for any third party to read.

3.2 Retention Period

We retain your information for as long as your account is active and as long as necessary to provide the service. After a request to close an account, we delete the information or place it in a secure archive within the prescribed time — however, where a legal obligation exists, the specific information concerned will be retained for the required period.

3.3 Access Control

Only authorised staff may access your personal information, and that access is strictly controlled. Every access is logged and reviewed regularly.

tkpk ketinggian never sells or transfers your personal information to advertisers or unrelated commercial entities. However, in the normal course of operating the service, information may be shared in certain specific circumstances:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and Upay, as well as bank transfer services, to complete deposit and withdrawal processes. This information is used solely for the purpose of completing transactions.

4.2 Technology Partners

Limited information may be shared with trusted technology partners for game operations, cybersecurity, and technical support of the platform. All such partners are contractually bound to follow our privacy rules.

4.3 Legal Obligations

We are required by law to provide necessary information to authorities upon a court order or a lawful request from a law enforcement agency, or when required to prevent fraud or money laundering.

We use cookies and similar technologies to operate our website and app correctly and to improve your experience.

5.1 Types of Cookies

• Essential cookies: To maintain your logged-in state and ensure security. Without these, the site does not function properly.
• Functional cookies: To remember your language preference and other settings.
• Analytics cookies: To understand how much time is spent on which parts of the site — this information is used to improve the service.

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may affect some core functions of the platform.

You have certain rights over your personal information, which tkpk ketinggian fully acknowledges and respects.

6.1 Right to Access Your Information

You may contact us at any time to find out what information we hold about you. After verification, we will provide that information to you.

6.2 Right to Correct Your Information

If any information on your account is incorrect or incomplete, you may request a correction. After the necessary verification is completed, we will update it promptly.

6.3 Right to Delete Your Information

You may request to close your account and delete your personal information. Unless a legal obligation exists, this will be carried out within the prescribed time.

6.4 Right to Object to Data Processing

You may contact us at any time to request that you stop receiving marketing messages or to opt out of certain types of data analysis.

To learn the detailed terms of our service, visit the Terms and Conditions page, which contains a full account of user responsibilities and rights.

tkpk ketinggian strictly prohibits registration and participation by anyone under the age of 21. Our platform is for adults aged 21 and over only.

Age is verified at the time of registration, and if any user's age appears doubtful, additional identity documents may be requested. If we become aware that a minor's information has come to us without their knowledge, we will immediately close that account and delete the relevant information.

To learn more about our platform, the About Us page sets out our values and commitments.

This privacy policy may be updated from time to time due to changes in the service, legal requirements, or technological developments. If any significant change is made, we will notify you by email or through a platform notification.

Continued use of the platform after an update will be taken as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

For any general questions related to this policy, you may also visit our Frequently Asked Questions (FAQ) section.

For any questions, complaints, or requests to delete information related to the privacy policy, please contact our support team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

After receiving your information-related request, we will complete verification and respond as quickly as possible.